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Terms of Service

TERMS OF SERVICE

This Website is operated by ROCOCO US INC All inquiries may be directed to: ROCOCO
info@rococo.us
+1 (626) 898-1697

Your use of this Website is governed by these Terms and Conditions. Please take a few minutes to review these Terms and Conditions. Your use of rococo.com Website constitutes your agreement to follow these rules and to be bound by them. By placing an order with ROCOCO, either through our website, over the phone, or by any other medium, you are agreeing to our Terms and Conditions. You must be 18 years or older, and have a secure payment option, with full authority to use it, to submit an order for products or services through our website. If you do not agree with any of these Terms and Conditions, please do not use the rococo.com Website.

Use of Website

The rococo.com website is for the sole use of individuals and entities wishing to review, consider, purchase or otherwise engage in retail transactions involving ROCOCO’s goods and services and/or to otherwise transact business with or contact ROCOCO, on their own behalf (or, in the case of a gift or a corporate transaction, on behalf of their intended recipients). We will not share transactional preferences of an individual customer (whether such customer is a person or an entity) with any third party not affiliated with ROCOCO. This policy is intended to protect the privacy and freedom of ROCOCO’s customers and the personal relationship ROCOCO works to develop with its customers and others authorized to use its Website.
If you are subscribed to email and/or SMS, you will receive communication from ROCOCO and collaborating brands when applicable to the product, collection, or opt in terms.

Confirmation of Order

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for cancelling your order.

Payment

You must pay in full by debit, credit card or other secure payment options in advance when you submit an order through our website. Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by ROCOCO. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Pricing Information

ROCOCO cannot confirm the price of an item until after your order is placed. Pricing errors may occur on the ROCOCO website. ROCOCO reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from ROCOCO. ROCOCO may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the ROCOCO website vs. products in store.

No Refunds

As all of our products are live florals, all sales are final and no refunds or store credit will be issued.

Cancellation/Refunds

Orders cannot be cancelled once ROCOCO has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with ROCOCO’s prior written approval and additional charges may apply. Any agreement by ROCOCO to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by ROCOCO to that point, and you agree that such amounts may be deducted from any payments previously made to ROCOCO. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.

Delivery

Delivery will be deemed to have taken place at the time ROCOCO places an order in the possession of any carrier service (e.g., UPS, USPS, or Federal Express, DHL, Hand Delivery) for customer delivery. ROCOCO is not responsible for lost, stolen or damaged goods once an order leaves our possession.

Copyright

You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. We will not check the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.

We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our Website or other advertising media, for ROCOCO’s marketing and promotional purposes, unless specifically requested in writing by you not to do so.

By completing a purchase on our website, you hereby declare and affirm that you are the rightful owner or have obtained the necessary permissions and rights to use the copyrighted material provided to ROCOCO for the purpose of customization. You understand and agree that you are solely responsible for ensuring the legality and legitimacy of the content you are submitting. You understand that ROCOCO reserves the right to refuse customization services if it determines that the provided material may infringe upon the intellectual property rights of a third party or violate any applicable laws or regulations.

Warranty

ROCOCO warrants that it has the right to provide its products but otherwise the goods are provided on an “as-is” basis, without warranty of any kind, express or implied, oral or written. In particular, but without limitation, no warranty is given that the goods are suitable for the particular purposes intended by you.

Limitation of Liability

To the fullest extent permitted by applicable law, ROCOCO shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in the goods, nor for any special, indirect, economic or consequential loss or damage however arising or however caused (including loss of profit or loss of revenue) whether from negligence or otherwise in connection with the supply, functioning, or use of the goods sold by ROCOCO.

Submissions and Use of Community Features

We welcome your comments regarding the rococo.us website. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, “Comments”) sent to rococo.us shall be and remain the exclusive property of ROCOCO. Your submission of any such Comments shall constitute an assignment to ROCOCO of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. ROCOCO will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.

COMMUNICATION

As a customer, you may periodically receive marketing emails from ROCOCO. You may opt-out of the marketing emails at any time, but operational emails will still be sent to you as it relates to your order. Examples of these include the welcome email, order updates, promotional offers etc.

LE MEMOIRE FRAME – Copyright

You agree that you own or license the copyright (or are authorized by the copyright owner to send to us and use) any content or images you submit to us for custom work, and you warrant that none of the content or images contain anything which would infringe on any copyright, trademark, design right or other intellectual property right of any third party. You are giving ROCOCO and its affiliates a non-exclusive license to use the content you submit which can’t be revoked by you except where permitted by law. We will not independently confirm that you, the submitter, has legal rights to the content of any images provided by you. However, if we believe any image does not comply with these terms, we reserve the right to refuse to use it, without any obligation or liability to you. We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity of or locate anyone sending any material in breach of these terms.

ROCOCO reserves the right, in its sole discretion, to reject, delete, move, re-format, remove, or refuse any content submitted to our site for any reason. Without limitation, we may, but do not commit to, do so to address content that comes to our attention that we believe is offensive, obscene, lewd, lascivious, filthy, violent, harassing, threatening, abusive, illegal or otherwise objectionable or inappropriate, or to enforce the rights of third parties or these Terms of Use or any applicable Additional Terms.

Images sent to us remain under the existing copyright. By sending us an image you are granting us a license to modify, print, or otherwise use the image in accordance with the details of your order in any manner at our sole discretion. By placing an order and accepting these terms you are accepting any and all liability for any consequences of ROCOCO using the images you supply.
You agree to forever release, discharge, indemnify, defend, and hold harmless ROCOCO from and against, and covenant not to sue for, any claims, actions, losses, liabilities, expenses, damages and costs, including reasonable attorneys' fees, including but not limited to any claims for defamation or infringement of publicity, privacy or “moral” rights arising from or in connection with the distribution, display and/or use of the content, or arising out of or related to any breach of any of the above representations and warranties.

For companies or organizations providing corporate logos or trademarked images, it is your responsibility to ensure that any material supplied in any medium is not protected by any copyright law, or that any necessary permission for ROCOCO to reproduce the images has been obtained.
We may photograph products that we provide to you, including those decorated with a logo or other artwork supplied by you. We may display these photographs on our website or other advertising media, for ROCOCO’s marketing and promotional purposes, unless specifically requested in writing by you not to do so.