Shipping Policy

Important Delivery Information

Standard Shipping - 1 to 6 business days
Optional: use our new calendar selector at checkout to specify an exact delivery date
Express Shipping - 1 to 3 business days
Also available on Sundays

All orders are processed within the same day or 1 business day (excluding weekends and holidays) after receiving your order confirmation email depending on the time of day and shipping method. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout depending on the calendar selection made on the cart page, your zip code, shipping method and products in your cart.

Additional Information & Fraud Verification

Some orders may require additional processing time in the case of order or identity verification. Since we use a Third-Party Verification system, we have to wait until clearance is received before dispatching an order that has been flagged. Our team will notify the customer by email for any orders that are flagged in our system.

How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. For any issues with your order status please contact us at with your name and order number, and we will look into it for you.

Delivery Insurance

Please be advised that insurance coverage is not included as part of the delivery package for products purchased through our website. As a result, the purchaser shall bear any responsibility for loss or damages that may occur during the shipping process.
In the event of any such loss or damages, we encourage the purchaser to promptly contact the designated shipping provider or our customer support to initiate an investigation and explore possible solutions. While we strive to ensure the safe and secure delivery of our products, we cannot be held liable for any unforeseen incidents that may occur during transit.
It is recommended that purchasers consider obtaining additional insurance coverage for their shipments if they wish to safeguard against potential loss or damages beyond the standard shipping terms.
By completing a purchase on our website, the purchaser acknowledges and agrees to the terms outlined in this disclaimer regarding insurance coverage and the responsibilities associated with any potential loss or damages during delivery.
For further assistance or inquiries, please contact our customer support team.

Additional Questions About Shipping?

If you have any questions about your order please contact our Customer Service team in any of the following ways below between Monday and Friday, 9am - 6pm EST.

Return Policy

Unfortunately, our arrangements of Rococo Forever flowers are not eligible for returns. Please also note, that your order cannot be cancelled or modified in any way once the order has been placed. Our hope, at ROCOCO, is that you fall in love with your gorgeous arrangement. We offer an extensive selection of different styles and colors, allowing you to find the perfect arrangement for anyone on your list. If you have any questions about our return policy or our arrangements, please don’t hesitate to contact us today!

Live Chat: Available on website
Phone: +1 (626) 898-1697